As Product Specialist you will provide applications, technical and service support for Montrose’s vision inspection systems that are installed in commercial food production facilities world-wide.

Responsibilities:

• Respond to customer support requests, remotely diagnose machine issues, determine follow-up actions
• Remotely assist field service technicians in on-site diagnosis and completing corrective action
• Recommend and coordinate spares parts necessary to perform repairs
• Proactively recommend necessary service and maintenance schedules
• On an occasional basis, perform machine calibrations, diagnostics, and repairs on-site
• Assist with new machine installation and commissioning
• Participate in customer discussions and visits as technical support to sales
• Participate in customer machine acceptance tests
• Support sales activities by collecting and qualifying new customer requirements and machine feature enhancements.
• Prepare and conduct measurement application tests on customer samples for demonstration and analysis
• Assist with organisation and preparation of service documentation and procedures
• Assist with support case / ticket management, and documenting of support activities
• Participate in unit and system testing by assisting production with machine commissioning

Requirements:

• College or bachelor’s degree in Electrical, Mechanical, Mechatronics Engineering / Technology or related discipline
• Excellent English written and verbal communication skills
• Hands-on mechanical and electrical assembly skills
• Patient and attentive interpersonal communication along with balanced time management skills
• Capable of working independently as well as in close collaboration with other support personnel, operations and engineering development staff
• Experience in industry / product support is an asset.
• Ability to travel (20% typical maximum) primarily within North America, and occasionally other regions

Why Montrose Technologies?

Montrose Technologies offers a unique opportunity to learn and develop skills in a wide field of technologies, including advanced robotics, high performance real-time control, machine vision, and robust user interfaces for critical 24×7 industrial application.

As a key player in a close-knit team, you are given the opportunity, mentorship, and encouragement to grow your contribution and responsibilities within the organization.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In person